08 Sep 2026
1 month ago
436 views
An independent review of mental health and addiction telehealth services revealed that while core safety systems are in place, many people face long wait times and inconsistent follow-up after referrals. In response, the government is expanding peer support hours, piloting proactive follow-up calls, establishing a dedicated 24/7 national suicide prevention crisis line, and considering a telehealth target to improve wait times. Recent investments of over $10 million aim to enhance service capacity and ensure timely, accessible support for those in need.
13 Jul 2026
3 months ago
818 views
The New Zealand Government is investing over $10 million to strengthen mental health and addiction telehealth services, including funding for Lifeline, Youthline, and Whakarongorau to increase capacity and reduce wait times. This package will support approximately 16,000 additional calls and introduce an AI-enabled triage and referral tool to improve service efficiency and connect people to appropriate support. The funding provides Lifeline with operational certainty for 2026/2027 and expands Youthline’s capacity by 44 percent, addressing growing demand across the sector.
26 Nov 2025
11 months ago
1048 views
The New Zealand government is funding Whakarongorau to develop a mental health AI navigation platform that will help people easily find and access available mental health services, including telehealth and in-person options. This digital tool aims to reduce barriers by guiding users to appropriate support, offering online resources, and enabling direct bookings, thereby addressing the fragmented mental health system. The platform seeks to improve early intervention, increase awareness of existing services, and provide faster, 24/7 access to mental health support across the country.