New Zealand Enhances Mental Health Telehealth Services with Expanded Support and Faster Access
An independent review of mental health and addiction telehealth services revealed that while core safety systems are in place, many people face long wait times and inconsistent follow-up after referrals. In response, the government is expanding peer support hours, piloting proactive follow-up calls, establishing a dedicated 24/7 national suicide prevention crisis line, and considering a telehealth target to improve wait times. Recent investments of over $10 million aim to enhance service capacity and ensure timely, accessible support for those in need.