Government Modernises Welfare System with Automated Decision-Making for Efficiency

The Government has passed the Social Security (Modernisation) Amendment Bill to enhance welfare system efficiency by expanding the use of automated decision-making for straightforward cases, while maintaining human oversight for complex decisions. The Bill aims to reduce manual processing, improve accuracy, and ensure fair, consistent, and sustainable delivery of welfare support without changing eligibility criteria. It also includes safeguards to manage bias, ensure transparency, and allow challenges to decisions, ultimately freeing case managers to better assist clients.