Pharmac’s Consumer Working Group Transforms Patient Engagement and Care

Pharmac established the Consumer and Patient Working Group to improve its relationship with patients, resulting in enhanced patient engagement, transparency, and organizational culture over the past year. This collaboration led to practical changes such as a dedicated consumer relations function, improved consultation processes, and a refreshed strategic vision, benefiting over 360,000 patients through increased medicine funding decisions. While progress has been significant, Pharmac plans to continue prioritizing patient voices as it advances its long-term improvement program.