Kāinga Ora Turnaround: Lower Debt, Build Costs, and Improved Tenancy Satisfaction

One year after launching its Turnaround Plan, Kāinga Ora has significantly improved financial management by reducing debt forecasts, cutting operating costs, and lowering build expenses through standardized designs and better procurement. The agency is maintaining its social housing stock while enhancing quality via renewals and retrofits, selling unsuitable properties, and exceeding new home delivery targets. Tenant satisfaction and safety have increased, rent arrears and vacancy rates have declined, and Kāinga Ora is more effectively managing anti-social behavior and complaints, reflecting stronger governance and operational focus.